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FAQs

FAQs

Shipping Timeframes

Please allow 5 - 7 business days within Australia for delivery to your address. For international deliveries please allow 10 - 20 days. Items that are temporarily out of stock may take longer to deliver. We will ship items in stock immediately, and place the other items on back order, to be delivered when they are in stock.

Please email us at sales@excesscameragear.com.au for urgent requirements or to check if items are in stock.

Shipping and Handling Rates

Within Australia we charge a flat rate of $5 for all shipping.

For international deliveries, shipping is calculated per location.

30 Day Exchange Policy

If you are not happy with your purchase, you can return it within 30 days. We will exchange it (at the value of the original purchase price) for another item/s in our current range. Items must be returned in the condition that they were sold and proof of purchase (receipt) must be produced. Contact us before returning your item so we can issue you with a Return Authorisation number. 

Faulty Items

If your item is defective or faulty, contact us and we will issue you with a Return Authorisation number. Once you receive this Return Authorisation number return the item to us with your proof of purchase (receipt) and we will arrange an exchange or refund.

Secure Online Ordering

We use 128-bit encryption Secure Socket Layer (SSL) security technology. Our shopping cart checkout facility is not an automated checkout. All orders are subject to verification whether or not the order has been confirmed and charged to your credit card.

Payment Options

We accept Paypal, MasterCard, Visa and Amex. There is no surcharge for MasterCard or Visa. Amex cards incur a 2% surcharge on the total of your invoice. 

Confirmation of Identity

We may contact you to confirm details or request proof of identity. All information will remain confidential.  Please note when ordering online, IP addresses will be logged. If we determine that an order is an attempted fraud, your details will be reported to credit card authorities and the police. 

Privacy Policy

Your information will only be used to process your order. We will not reveal your personal information to any external organisation except where necessary for the purpose of filling your order (e.g. financial institutions that issued your credit card and courier companies that deliver your order).

However, if any of the information you supply is found to be false or misleading, we will report this to the appropriate authorities for them to pursue.

 

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